Shipping policy

Shipping Policy

Last updated: May 15, 2025

At Deep Lake Trading Co., we’re proud to ship bold flavors straight to your doorstep. Here’s everything you need to know about our shipping process:

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You’ll receive an email confirmation once your order is shipped, including a tracking number.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and order weight.

Shipping Method Estimated Delivery Time

Standard Shipping 3–7 business days

Expedited Shipping 2–3 business days

Please note: Delivery times may vary during holidays, weather events, or carrier delays.

Local Pickup & Delivery

If you’re located in Montgomery Texas or Richmond Minnesota, local pickup or delivery may be available upon request. Email us at info.deeplaketrading@gmail.com to check availability.

Where We Ship

We currently ship to all U.S. states.

Need something outside the U.S.? Contact us directly — we may be able to help!

Tracking Your Order

As soon as your order ships, we’ll send you tracking info via email. You can also log into your account to check your order status anytime.

Lost or Damaged Packages

If your order arrives damaged or goes missing, reach out within 7 days of delivery. We’ll work with the carrier to resolve it quickly.

Email: info.deeplaketrading@gmail.com

Include: Order number, photos (if damaged), and a brief description.

Questions?

We’re here to help. Reach out to us at info.deeplaketrading@gmail.com and we’ll get back to you within 1–2 business days