Refund policy

At Deep Lake Trading Company, your satisfaction means everything to us. Due to the nature of our products, we do not accept physical returns of any food items.

However, if your order arrives damaged, incorrect, or defective in any way, we’re happy to make it right by offering a replacement or full refund.

How It Works:

• Please contact us at info.deeplaketrading@gmail.com within 7 days of receiving your order.

• Include your order number, a brief description of the issue, and a photo if applicable.

• Once verified, we’ll issue a refund or send a replacement—your choice.

Important Notes:

• We do not offer refunds for taste preferences.

• All refund or replacement requests must be submitted within 7 days of delivery.

Thank you for supporting our small business—we’re proud to share our handcrafted blends with you!